Frequently Asked Questions
In general you can download your custom design(s) as .zip file(s) (design packages). Some embroidery machines can use such .zip files directly. However if your embroidery machine to be used with particular format(s) you can unzip design package and select the appropriate one(s).
To download embroidery design follow the steps:- Log in using your username and password
- From the Main Menu select My Embridia and then click on the My Designs menu item
- Locate the design you wish to download and click on the Download button
You need to have an embroidery machine and ability to transfer design(s) from your computer to your embroidery machine.
That depends on type of the design and its embroidery technique.
To avoid possible side effects and complications, we recommend to place and order for design adjustment and we'll be happy to help you!
To avoid possible side effects and complications, we recommend to place and order for design adjustment and we'll be happy to help you!
Yes, you can. In general, your design can be stitched out for personal items, gifts, and resale items.
You can also modify your design and/or resell it.
We'd be very grateful should you credit Embridia something like one of the following:
You can also modify your design and/or resell it.
We'd be very grateful should you credit Embridia something like one of the following:
- "Embroidery Design by Embridia"
- "Embroidery Design credit to Embridia"
- Provide a link to the Embridia website (https://embridia.com)
Yes, you may use any of our images.
Downloaded .zip files contain designs in the following most popular formats:
- DST (Tajima)
- EXP (Melco, Bernina)
- JEF (Janome, Elna, Kenmore)
- HUS (Husqvarna Viking)
- PES (Baby Lock, Brother, Deco)
- VP3 (Husqvarna Viking, Pfaff)
- XXX (Singer)
In general you can use suitable embroidery design converter or appropriate embroidery software for this purpose.
However in this case we cannot take responsibility for the quality of such converted design.
Also you can contact us and we will convert design into the format(s) you need.
Also you can contact us and we will convert design into the format(s) you need.
That would be depend on the biggest size of your hoop. You should check if design size fit to your hoop.
In case of big designs, connection is required.
In case of big designs, connection is required.
In this case you can split the design and stitch it in multiple parts.
Your other choice is to send us your resize/split request and we’ll create 4"x4" version of this design for you.
Your other choice is to send us your resize/split request and we’ll create 4"x4" version of this design for you.
- Color Chart in .jpg file and
- Design/Design Set Description in .txt file.
The threads that are used in color chart are from the following paletts:
- Gunold Poly
- Madeira Rayon
- Robison-Anton Rayon
- Royal-Viscose Rayon
Yes, you can. To do that you can use suitable thread converter.
Yes, that's a good idea!
All embroidery designs are created by manually. In our testing process we sew on designs on embroidery machines of different types.
However, we recommend you make test embroidery on your embroidery machine before stitching it on garment.
All embroidery designs are created by manually. In our testing process we sew on designs on embroidery machines of different types.
However, we recommend you make test embroidery on your embroidery machine before stitching it on garment.
Our embroidery designs are instantly downloadable digital files, and therefore you cannot return design(s).
So, in general refund is not available.
Please refer to our Return Policy for further details.
Please refer to our Return Policy for further details.